Training and Support

Our mission is to provide the smoothest possible transition into system ownership. After installation and initial configuration have been completed, we invest time with system administrators, operators and managers to ensure all of their present needs have been met, while providing them with the tools to adapt for the future.

Training

TrainingWe recognize each installation is unique and provide all schematics, as-built documentation, and technical training to the system administrators; giving them the tools to successfully troubleshoot, execute system enhancements and ensure continued reliable operation.

Our main training approach for any position is to “train the trainer”. We invest time with multiple managers, supervisors and administrators; providing them with system training and materials that can be used to develop their own training programs to most effectively educate their employees.

Key training points:

  • Custom Project documentation (as-built, schematics)
  • Time investment with key personnel
  • Training the Trainers
  • Materials to develop employee training programs 

Support

Support

Continuing support and remote monitoring are our primary goals post-installation. We work directly with the customer from our NJ office and with our partners in the field to provide the highest level of service.

Our support services include:

  • Remote support
  • Remote health monitoring
  • Post-Installation site visits
  • “Boots on the ground” service to ensure customer needs are met
  • Use of valued partners to deliver expedited service